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Have I ever told you how much I think of the women's sportswear company Title Nine. They carry absolutely amazing clothes in the sorts of styles that I like, they have great (and well tested, well review) sports bras and seem to support good causes. Overall, spectacular and I've never had any issues / problems. Sure, sometimes they have items back-ordered, but they are a small company and I can understand not wanting to overstock too much.
To top it all off, I found out something new: they have great customer service. See, I ordered something on April 2. On April 3, I got a shipping notice. I had ordered "slow boat" shipping because I wasn't in a hurry for the things so it was sent out priority mail (not UPS or anything). Time goes by; nothing arrives. On Sunday, I send a little email -- not angry or upset or anything -- just a "Should I be concerned that this hasn't arrived yet?" email.
Not an hour later, they called to apologize (on a Sunday afternoon, no less) and told me that they would FedEx me a replacement shipment the next day. They wouldn't have even needed to FedEx it -- I was happy that they were doing something.
Replacement shipment arrived just now and they even included a $20 gift card. Yay for Title Nine! |
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04/22/2008 11:55 AM |
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